Refunds

If the group does not fill

While a group is forming you pay nothing. If we do not reach the minimum number of participants and cancel the departure, all payments received are refunded in full within 14 days.

If you cancel

The earlier you tell us, the smaller the deduction. The date of cancellation is the day we receive your email at info@shortt.de.

• more than 60 days before departure — everything is refunded except evidenced non-refundable costs (bookings, tickets, permits)
• 60 to 30 days — the 30% deposit is retained
• 29 to 14 days — 50% of the price is retained
• less than 14 days — no refund is made

Transfer and rescheduling

You may pass your place to another person before departure if they meet the trip requirements: we rebook without a fee, only actual supplier rebooking costs are charged.

Moving to another departure is possible subject to availability; conditions are agreed individually.

Digital guides and maps

A guide is a digital product delivered immediately after payment. By completing the purchase you agree to immediate delivery and thereby waive the right of withdrawal once performance has begun (§ 356 (5) BGB).

If the file does not arrive, the link does not open or the content does not match the description, write to info@shortt.de. We will resend the materials or refund the payment.

How to request a refund

Write to info@shortt.de with your name, the tour or guide and the payment date. We reply within 3 business days and refund using the same payment method within 14 days of agreeing the amount.